Privacy Policy

1. Introduction

Fairplai ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and services.

We operate in the European Union and comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Data Controller

Fairplai is the data controller responsible for your personal information. You can contact us at: hello@fairplai.co

3. Information We Collect

We collect the following types of information:

3.1 Information You Provide

• Contact information (name, email address, phone number)
• Business information (company name, industry, role)
• Communication data (messages sent through our chat interface)
• Any other information you choose to provide when using our services

3.2 Automatically Collected Information

• Technical data (IP address, browser type, device information)
• Usage data (pages visited, time spent, interactions)
• Log data (access times, errors, referral URLs)

Note: We do not use cookies or other tracking technologies on our website.

4. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To provide, maintain, and improve our automation services
• Communication: To respond to your inquiries and provide customer support
• Marketing: To send you information about our services, updates, and promotional materials (with your consent where required)
• Analysis: To analyze usage patterns, improve our services, and develop new features
• Legal Compliance: To comply with legal obligations and protect our rights

5. Legal Basis for Processing

Under GDPR, we process your personal data based on:

• Contract Performance: Processing necessary to fulfill our services
• Legitimate Interests: For business operations, analysis, and improvement
• Consent: For marketing communications (you can withdraw consent at any time)
• Legal Obligation: When required by law

6. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist us in providing our services (e.g., hosting, analytics, email services)
• AI Service Providers: To process and respond to your inquiries through our chat interface
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We ensure all third parties comply with GDPR and other applicable data protection laws.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Typically, we retain:

• Account and contact information: For the duration of our business relationship plus 3 years
• Communication records: For 3 years after the last interaction
• Technical logs: For 12 months

8. Your Rights Under GDPR

You have the following rights regarding your personal data:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restriction: Limit how we use your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, contact us at hello@fairplai.co

9. International Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11. Children's Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Supervisory Authority

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with your local data protection supervisory authority in the EU.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: